We do not accept returns if customers change their minds after purchasing and receiving goods, please ensure to order the correct equipment.
Items can be returned for refund or exchange within 14 days of ordering by contacting us to obtain return authorization. Items must be returned to our Australian return forwarding address (provided upon request).
*Returned CPAP Machines are subject to a AUD $300 restocking fee
*Returned Masks are subject to a 20% restocking fee.
*Note: Promotional or Free items cannot be exchanged
Items must be new, unused with sealed packaging ‘as delivered’ condition in order to be returned for a refund or exchange.
*We do not accept returns on used or opened products under any circumstances.
*Orders can only be cancelled prior to entering our warehouse shipping queue, we make no guarantee of order cancellation prior to shipping.
*Orders are not eligible for cancellation following dispatch from our warehouse without a restocking fee.